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WhatsApp collections

A platform to share knowledge about technology, Artificial Intelligence (AI), tools, and how they relate to the world of debt collection.

5 published posts

A finance analyst looks at a monitor displaying personalized collection conversations happening in parallel, each with a different customer name, history, and offer.

AI-Powered Collections: Scale, Personalization, and a Human Touch

See how AI scales collections without sacrificing personalization—with contextual messages, empathetic negotiation, and company rules guiding every conversation.

Gabriel Borges Aguiar · October 19, 2026 · 7 min read

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A finance office at dusk with a single illuminated desk, a stack of collections files, and a cell phone receiving customer messages while the rest of the team has already gone home.

Is Your 100% Human Collections Team Holding Back Payments?

Collections handled only by people are limited by working hours, queues, and memory. Learn how to spot bottlenecks and how AI frees your team to focus on cases that require analysis.

Gabriel Borges Aguiar · October 15, 2026 · 8 min read

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Office desk with a stack of overdue invoices and a partly open filing cabinet full of unlabeled folders, in natural side lighting, symbolizing revenue forgotten due to disorganized collections.

Lost Money or a Lack of Collections Structure?

Lost money or a lack of collections structure? Learn the difference.

Gabriel Borges Aguiar · October 13, 2026 · 7 min read

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Row of empty workstations in a call center, with headsets hanging from powered-off monitors and late-afternoon light streaming through the window

Collections Call Center: Why and How to Replace It with AI

Collections Call Center: Why and How to Replace It with AI

Gabriel Borges Aguiar · October 9, 2026 · 6 min read

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Desk calendar with a due date circled a few days ago, next to a smartphone showing a payment reminder on WhatsApp, in an office lit by morning light

Why AI Should Handle Your Recent Overdue Invoices

Why AI Should Take Over Your Customers' Recent Overdue Invoices

Gabriel Borges Aguiar · October 6, 2026 · 6 min read

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