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A platform to share knowledge about technology, Artificial Intelligence (AI), tools, and how they relate to the world of debt collection.

8 published posts

A finance analyst looks at a monitor displaying personalized collection conversations happening in parallel, each with a different customer name, history, and offer.

AI-Powered Collections: Scale, Personalization, and a Human Touch

See how AI scales collections without sacrificing personalization—with contextual messages, empathetic negotiation, and company rules guiding every conversation.

Gabriel Borges Aguiar · October 19, 2026 · 7 min read

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A finance office at dusk with a single illuminated desk, a stack of collections files, and a cell phone receiving customer messages while the rest of the team has already gone home.

Is Your 100% Human Collections Team Holding Back Payments?

Collections handled only by people are limited by working hours, queues, and memory. Learn how to spot bottlenecks and how AI frees your team to focus on cases that require analysis.

Gabriel Borges Aguiar · October 15, 2026 · 8 min read

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Row of empty workstations in a call center, with headsets hanging from powered-off monitors and late-afternoon light streaming through the window

Collections Call Center: Why and How to Replace It with AI

Collections Call Center: Why and How to Replace It with AI

Gabriel Borges Aguiar · October 9, 2026 · 6 min read

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Desk calendar with a due date circled a few days ago, next to a smartphone showing a payment reminder on WhatsApp, in an office lit by morning light

Why AI Should Handle Your Recent Overdue Invoices

Why AI Should Take Over Your Customers' Recent Overdue Invoices

Gabriel Borges Aguiar · October 6, 2026 · 6 min read

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Finance manager reviews an accounts receivable report in an office at night, with a declining economic chart on screen and a phone showing a WhatsApp negotiation.

Economic recession

Economic recession: why collecting better stops being optional and becomes survival

Gabriel Borges Aguiar · September 29, 2026 · 7 min read

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Finance manager sitting at a desk in a naturally lit office, looking at a WhatsApp payment negotiation on her phone, with an open laptop showing a credit recovery dashboard in the background.

How to Collect Debt on WhatsApp with AI Without Losing the Customer

How to Collect Debt on WhatsApp with AI Without Losing the Customer You Want to Recover

Gabriel Borges Aguiar · September 25, 2026 · 5 min read

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Smartphone displaying a WhatsApp debt collection chat with a blurred distributor warehouse in the background

AI Debt Collection via WhatsApp - Best Channel

AI Debt Collection via WhatsApp: Turning the Customer's Favorite Channel into Revenue Recovery

Gabriel Borges Aguiar · September 22, 2026 · 6 min read

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Finance manager reviewing a collections dashboard connected to the company's ERP in a corporate office

ERP and Financial System Integration for Collections

ERP and Financial System Integration for Collections: Automating Without Replacing What Already Works

Gabriel Borges Aguiar · September 21, 2026 · 6 min read

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